Hospitality
Facilitating Personalized Customer Experiences, Addressing Customers’ Likes & Dislikes, Providing Smarter Support
Cultivating relationship with customers can be best done by understanding their profile, preferences and history. With all their data stored in a single platform, you can tailor your service to meet their needs.
Today’s hospitality industry needs to ensure a long-lasting, memorable experience more than ever before. We enable you to deliver superior service – innovatively, effectively, across channels and in real time.
Actionable analytics data
By tracking room and banquet halls
occupancy, detecting patterns in guest
behavior and tracking guest preferences, hoteliers can adjust pricing, create seasonal offers, cross-sell or up-sell services and take many more strategic decisions.
Communication & Automation
We equip you to handle interactions across
all channels. We also enable your managers
to make closer connections using
Omni-Routing, Snap-ins and LiveAgent.
We can automate many of your routine tasks such as sending emails, reminders and
invites.
Third party Solutions
Though Salesforce would serve most of your needs, you might require a specialized tool to cater to your specific requirements such as restaurant management tool,
property management systems, front desk software.
